Outpatient Visit｜Yokohama Municipal Citizen's Hospital

Information for outpatients

Information on the outpatient consultation at this hospital

Flow chart of first visit and revisit

Queue-free payment service

The service is available from the day of registration!
To use the medical expense Queue-free payment service, you need to register for this service in advance. Please register on the web using the QR code or URL below. (Free for registration). Please click the link for further information.

For your safety, please switch to your own connection network environment during the registration. (e.g. wifi off).

Medication is prescribed externally at this hospital as a general rule.

If you are visiting a department for the first time, you will need to undergo the procedure for the first visit even if you already have a patient card.

Consultation's call assistant App

For more information, please click here ( Japanese version only)

First visit

Information for foreign nationals attending this hospital for the first time

・If you are attending this hospital for the first time or first time to a new department, you will need to obtain a referral letter from another medical institution. ( Your primary care doctor)

・If the patient's symptoms have stabilized after treatment, we will refer the patient back to the referral source or to a clinic in cooperation with our hospital.

Return visit

What is a return visit?

This is when you return to the same clinical department for treatment of an ongoing illness.

Cases considered first visits
The following cases will be considered first visits:

Hospital visit for illness other than those for ongoing treatment
Visiting a different department than the one you are currently seeing.
Visiting this hospital again after being referred from this hospital to another insurance medical care institution (treating doctor)
Attending the hospital after making no appointments or consistent outpatient visits for a specified period (about 3 to 6 months or about one month for Department of Pediatrics)

Reception method for return visits

If a reservation is made for a return visit

Please complete reception by inserting the patient card into the return visit reception machine near the main entrance by the time of the appointment. Bring the consultation guide sheet ( green color) obtained from the machine to the outpatient reception counter and wait until your number is called.

A photo of a woman standing in front of a ticket machine

Online Eligibility Verification System

The hospital has a system for conducting online eligibility verification.

We also have a system in place to obtain and utilize medical information, such as patient drug information and specific health checkup information, from the patient's insurer with the patient's consent at the time of the initial visit, etc., in order to provide high quality medical care.

Department accepting return visits by appointment only

Appointment need to be made beforehand to visit the following departments. Patient without an appointment cannot be seen on the same day ( cannot use the return visit reception machine ) except for patient who are medically deemed to be in need of urgent care.

Information on the emergency outpatient department

Information on urgent medical care provided at this hospital

The doctors in the emergency department are available at all times to provide emergency medical care 24 hours a day, 365 days a year. The emergency department may be very busy at certain times of the day. Please contact us before attending.

Reception hours of the emergency outpatient department	Weekdays at nighttime and holidays (outside the consultation hours of other specialist outpatient department in the hospital) *Only patients transferred by ambulance are accepted during daytime on weekdays in principle
Method of consultation	Visit following phone notification or referral from another medical institution
Reception counter	Emergency (ER) Outpatient Reception (B1 Floor）
Contact details	+81-45-316-4580 *Your phone call to the emergency outpatient department will be recorded to enable accurate confirmation of details and for improvement of call response quality.

In the emergency outpatient department, primary healthcare will be provided by a doctor in the emergency department. Care will be provided in cooperation with the doctors from various departments if specialist care or hospitalization is required; however, please be advised that you will not necessarily be treated by a specialist doctor from the initial stage of care.

What to bring to the emergency outpatient department

1. Ⅱ. My number card (click the link for further information)
Ⅴ. Letter of referral from another medical institution (for first visit)
1. Ⅹ. Medicine notebook and prescriptions (if you are taking any medication)

Payment of medical expense

You will generally be required to pay on the day of the consultation. However, in cases such as when a long period of time is required to determine the amount, you will be invoiced with an estimate (deposit).

Order of attendance in the emergency outpatient department

Patients with severe conditions will be seen first. You may need to wait for a long period of time depending on the symptoms.

After consultation at the emergency outpatient department

The doctor in the emergency department may ask you to attend the other departments at the hospital or go to your treating doctor, depending on your symptoms. Also, be sure to attend the hospital immediately, even if you are not asked to do so, if you have symptoms of feeling unwell or any abnormality.

Information on the maternity classes

Parents’ classes (two sessions in total)

We offer outpatient support by midwives and maternity classes to help you achieve the maternity life you desire and raise your child with peace of mind after birth.
To register for a maternity class, please click below to make a reservation (all classes are open only to those who will give birth at our hospital).
Click on the class you wish to attend and you will be redirected to the reservation page.

Number of sessions	Approximate timing of class	Contents
1st session	From about 12 weeks	How to spend time during pregnancy Baby’s growth Abnormalities during pregnancy Nutrition during pregnancy Breastfeeding, rooming-in, birth plan
2nd session	From about 28 weeks	Preparation for childbirth Change in the body during pregnancy Watching DVD on the process of delivery Breathing method, massaging method Pregnancy experiences

Fee	840 yen per session
Detales&Application	Please click here.

Maternity fitness

Maternity yoga

Effect	Ⅰ. Maternity yoga helps stabilize the mind, body, and breathing during pregnancy. Ⅱ. You will be breathing mainly through the nose while performing poses of stretching, twisting, and bending backwards as you breathe. The method of breathing and relaxation covered in the maternity yoga is also usefol for childbirth. Ⅲ. It helps you socialize and exchange information between pregnant 　　women.
Eligibility	Those at 16 weeks of pregnancy onward who have been given permission from the doctor. You will not be able to attend maternity yoga if you have pregnancy-induced hypertension, malposition of placenta, or if you are at risk of a threatened miscarriage.

Effect

Ⅰ. Maternity yoga helps stabilize the mind, body, and breathing during pregnancy.
Ⅱ. You will be breathing mainly through the nose while performing poses of stretching, twisting, and bending backwards as you breathe. The method of breathing and relaxation covered in the maternity yoga is also usefol for childbirth.
Ⅲ. It helps you socialize and exchange information between pregnant 　　women.

Eligibility

Those at 16 weeks of pregnancy onward who have been given permission from the doctor.
You will not be able to attend maternity yoga if you have pregnancy-induced hypertension, malposition of placenta, or if you are at risk of a threatened miscarriage.

Maternity aerobics

Effect	Ⅰ. Aerobic exercises increase systemic endurance and help with safe delivery. Ⅱ. It helps resolve lower back pain, back pain, stiff shoulders, swelling, and the constipation that can occur commonly during pregnancy. Ⅲ. It helps burn fat and may prevent excessive weight gain. Ⅳ. Pleasant exercise and sweating help relieve stress. Ⅴ. It helps you socialize and exchange information with other pregnant women.
Eligibility	Those at 20 weeks of pregnancy onward who have been given permission from the doctor. You will not be able to attend maternity yoga if you are pregnant with twins, have pregnancy-induced hypertension, malposition of placenta, if you are at risk of threatened miscarriage, or are at 34 weeks of pregnancy or later with risk of breech delivery.

Effect

Ⅰ. Aerobic exercises increase systemic endurance and help with safe delivery.
Ⅱ. It helps resolve lower back pain, back pain, stiff shoulders, swelling, and the constipation that can occur commonly during pregnancy.
Ⅲ. It helps burn fat and may prevent excessive weight gain.
Ⅳ. Pleasant exercise and sweating help relieve stress.
Ⅴ. It helps you socialize and exchange information with other pregnant women.

Eligibility

Those at 20 weeks of pregnancy onward who have been given permission from the doctor.
You will not be able to attend maternity yoga if you are pregnant with twins, have pregnancy-induced hypertension, malposition of placenta, if you are at risk of threatened miscarriage, or are at 34 weeks of pregnancy or later with risk of breech delivery.

Participation in maternity fitness

Date and time	Generally once a month (please check the dates on the maternity fitness schedule) You will be required to undergo a medical check.
Venue	3F lecture hall
What to bring	1. Clothes suitable for exercise, such as T-shirts and pants 2. Drink 3. Maternal and Child Health Handbook (Please ask your doctor to write the permission and signature at the time of health checkup.) 4. Participation request form (Consent is also required from your partner. Please write the signature before participation. This is also attached on the fitness schedule). 5. Sneakers, socks 6. Towel
Method of participation	If you wish to attend the maternity fitness sessions, please report this to your doctor at the time of the pregnancy checkup. The doctor will observe the results of the checkup, and if you are considered eligible for participation, a signature will be written on the Maternal and Child Health Handbook. Please be sure to obtain the signature from the doctor as this is a requirement for participation. After you have obtained permission, please go to outpatient reception of the Department of Gynecology and Obstetrics to make a reservation.
Fee	930 yen per session

Baby massage & mummy fitness

Effect	Ⅰ. Baby massage encourages the natural motor development in the babies themselves. Ⅱ. Baby massage is effective on the intellectual and emotional development of the babies. Ⅲ. Mummy fitness helps with the recovery of physical strengths after birth, improvement of body figure, functional recovery, and promotes milk secretion
Eligibility	Those with no problems in the mother or child at the health checkup after birth and at 1 month after birth, until 7 months after birth Those with fever or are suspected of having infections of chickenpox, rubella, or measles or those with children who are unwell will not be able to attend baby massage & mummy fitness. These sessions are available for those who have not given birth at this hospital. However, a patient registration card at this hospital will be required when making payment. If you do not have a patient registration card at this hospital please go to the Reception No. 1 general information to make a patient registration card before attending the session. Please attend the reception by 30 minutes before the session as the time will be required to prepare the card.
Venue	3F lecture hall.
Fee	1,140 yen (per session)
What to bring	1. Patient registration card (mother) 2. Maternal and Child Health Handbook 3. Reservation form 4. Bath towel 5. Diapers 6. Items required for breastfeeding (hot water is not available) 7. Clothes comfortable for moving around Exercise shoes

Reservations for maternity classes

Please click here (Reservation form, Japanese version only)

Outpatient department for second opinions

A second opinion refers to an objective opinion provided by a doctor other than the treating doctor at the medical institution, which concerns the diagnosis and explanation given by the treating doctor, as well as the treatment policies. This hospital provides an outpatient department for second opinions for patients who are receiving treatment at another medical institution.

The outpatient department for second opinions is in charge of the following:

The specialist doctor at this hospital will provide opinions and determinations on the details and method of your current treatment at another medical institution for use as reference.
No new examinations or treatments will be provided as a part of the second opinion.
We will not accept complaints or protests about the medical institution where you are currently receiving treatment, consultations for the purpose of medical litigation, or consultations on medical expenses.
You will need to bring a patient referral document (letter of referral) from your treating doctor to the consultation.
We may refuse your request for a second opinion as a result of consideration of the consultation details.

We provide an outpatient department for second opinions

Eligibility	Patients However, the members of the family (spouse, parent, children, and siblings) may attend without the patient if a consent form is provided by the patient. (Reference) Sample consent form (Japanese)
Days available for consultation	Weekdays, other than Saturdays, Sundays, and public holidays (by reservation only). The date and time will be decided by arrangement with the specialist doctor in charge. The consultation period will be within one hour.
Contact details for reservation	Contact number: +81-45-316-4580 Reception hours: Weekdays, other than Saturdays, Sundays, and public holidays from 09:00 a.m. to 05:00 p.m.
Page for further details	Information on outpatient departments

Consultation fee

Within one hour: 11,000 yen (tax included), 5,500 yen (tax included) for each 30 minutes added
Separate fee will be required for image examination and diagnosis if you have CT films and similar materials at the consultation.

Examples of imaging and diagnostic fees

CT/MRI/PET	4,950 yen(tax included)
RI	4,070 yen(tax included)
Pathological diagnosis (tissue diagnosis)	4,950 yen(tax included)
Pathological diagnosis (cell diagnosis)	2,200yen(tax included)
Plain X-ray (Head, chest, abdomen, or spine)	930 yen(tax included)
Plain X-ray (Other)	470 yen(tax included)

Method of reservation

Contact number: +81-45-316-4580
*Please be advised that this is a reservation for a second opinion.
Reception hours: Weekdays, other than Saturdays, Sundays, and public holidays from 09:00 a.m. to 05:00 p.m.

Precautions for consultation

You will be asked for an overview of the consultation when calling for a reservation. You will also be provided information on the documents that you will need to prepare.
We will contact you at a later date regarding the eligibility, date, and time of consultation after making arrangements with the specialist doctor in charge.
A medical examination may be required depending on the department being consulted. Please check with the department beforehand.
Time will be required for the diagnosis of images other than X-ray films. Please bring the film to the hospital at least one week before the day of consultation.
(Weekdays 09:00 to 17:00)

Reservation center for referred patients

In order to shorten the waiting time for patients with a letter of referral, we have established a reservation center for referred patients that provides a prior phone or online reservation service for patients with a referral.

We have preset slots for first visit appointments for patients with a letter of referral. When you call the reservation center for referred patients, we are able to reserve an appointment for the applicable department instantly. The patient card and medical records will be prepared prior to the visit, which allows smooth consultation with minimal waiting time on the day of your scheduled visit.

Please have your referral letter (letter of referral) from another medical institution at hand when you make a reservation.
Since medical records and other documents will be prepared at the time of the reservation, you will be asked for your name, phone number, gender, date of birth, department for reservation, history of consultation at this hospital, and patient number (if you have previously visited this hospital).
Please be advised that the reservation slots may be full and the date and time convenient for you may not be available.
Please be advised that reservations cannot be made on the day of the appointment.
Some departments may not be available for reservations via the reservation center for referred patients. Please contact us for details.

Reception phone number: +81-45-316-6541(direct number) Reception hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. *Closed on Saturdays, Sundays, public holidays, and the end of the year to the start of the following year (from December 29 to January 3)

What to bring on the day of the consultation

1. Ⅱ. My number card (click the link for further information)
Ⅴ. Letter of referral from another medical institution (for first visit)
1. Ⅹ. Medicine notebook and prescriptions (if you are taking any medication)

Reception on the day of the consultation: After entering the front entrance of the hospital, go the new patient reception area directly (Reception No. 8), fill out the consultation application form, and mention that you have made a reservation via the reservation center.