Admission procedure

• If you have a scheduled day of admission with no specified time, please go to section No.11 Patient Supoort Center on 1F (inpatient reception) at the scheduled time on the day of admission for the admission procedure.
• If you do not have a date scheduled for admission, you will be contacted by the hospital as soon as the date of admission is decided. Please be advised that you may be contacted the day before the day of admission.
• If you are unable to go to the hospital on the scheduled date and time due to inconvenience, or if you wish to cancel the hospitalization, please notify the applicable outpatient department immediately.

What to bring for admission

Use of named wristbands

• Please wear the named wristbands during hospitalization for safety control purposes.

• Be sure to bring your patient card to the examinations.

Change of hospital rooms and beds

• Patients may be transferred to another rooms or beds according to their conditions or in case of emergency  (Patients are not allowed to specify bed locations).

Prohibition of nuisance

• Smoking is prohibited throughout the entire premises. Please avoid smoking during hospitalization (you are also prohibited from bringing tobacco into the hospital).
• Bringing in dangerous goods or drinking alcohol, including non-alcoholic beer, is strictly prohibited.
• You may be asked to leave the hospital if you are found to be involved in behaviors that cause harm to staff members, harassment, or represent a nuisance to others.

Handling of medical devices

• Medical devices loaned to you must be not be handled roughly or allowed to come in contact with water. You may be asked to compensate for the cost of the medical devices loaned by the hospital that have been misplaced or damaged.
• Do not take the medical devices off hospital premises without permission from the hospital.

Outing and overnight stay

• Permission from the doctor is required in order to off hospital premises and to stay out of the hospital overnight. Be sure to submit a prior application if you wish to do so.

Refusal of gifts

• We do not accept gifts for the doctors and staff members during hospitalization and at admission.

Method of calculating hospitalization expense

• Hospitalization expense is calculated by the number of days rather than the number of nights (for example, when a patient is hospitalized for one night and two days, the hospitalization expense is two days)
• The out-of-pocket cost varies depending on whether you have your health insurance certificate available or not. If there are any changes to the insurance certificate, please present this to section No.11 Patient Support Center on 1F (inpatient accounts).
• The expenses for medical care not covered by the Health Insurance Act, such as traffic accidents, delivery assistance fee, and document fee, will be calculated by the method specified in the Ordinance of Yokohama City.
• Full expenses will be charged for expenses not covered by insurance.
• A separate room usage fee will be charged if you have used the private room.

Application methods

• If you need certificates for submission to insurance companies or other reasons, please submit it to the reception at No.2 or 3 the Document reception.
• A separate document fee is required for the issue of medical certificates and other certificates, and this will be invoiced together with the hospitalization expense.
• If the application is being submitted by a person other than the patient or the patient’s family living in the same household, documents for confirmation of identity and a power of attorney is required.
• For documents that require the discharge date to be displayed, please submit the application after the date of discharge has been decided.
• Be sure to consult the doctor before submitting the application for the medical certificate for disability as consideration is required on whether the certificate can be prepared or not.

Handling hours and locations during hospitalization

• Hours: Weekdays 08:30 a.m. to 05:00 p.m.
• Location: Reception No.2 & 3 Document reception (next the General reception)

Period of preparation

• A period of about two to three weeks is required after discharge for preparation of the documents (please be aware that some documents cannot be prepared after discharge depending on the contents).
• You will be notified by phone when the document is complete.
• If you wish to receive the document by post, please notify us at the time of the application (a separate simple registered postal fee is required).

Inquiries

• Please contact reception No.2 the document reception for inquiries on the documents we have received from you during hospitalization.

Handling of personal information

Handling of personal information

Information on special rooms

Class	Use fee	Facilities
Special room A	55,000 yen per day	Shower, Toilet, Visitor seating, Desk, Big screen TV, Mini kitchen, Refrigerator, Freezer, Microwave, Electric kettle, Air cleaner, Wi-Fi, Pajama, Towel, laundry service  etc.
Special roomＢ	33,000 yen per day	Shower, Toilet, Visitor seating, Desk, Big screen TV, Mini kitchen, Refrigerator, Freezer, Microwave, Electric kettle, Wi-Fi, Pajama, Towel etc.
Private room A	16,500 yen per day	Shower, Toilet, Locker, Sofa bed, Side table TV, Refrigerator, Wi-Fi
Private room B	14,960 yen per day	Toilet, Locker, Sofa bed, Side table, TV, Refrigerator, Wi-Fi

Method of reservation

• If you wish to use a special room, please let us know when the date of admission is announced.
• Please be advised that the special rooms may not be available depending on room availability and conditions.
• Since emergency admissions are accepted at this hospital, patients who require individual control are prioritized for the use of special rooms. For this reason, the beds used will be decided on the day before the day of admission. You will be contacted by phone on the day before the day of admission only if your requests cannot be met.

Television

• Card-operated TVs are available in the hospital room. Please purchase the TV card and earphones from the vending machine in the dayroom of the ward to use the service.
• The remaining credit on the TV card can be refunded using the payment machine located near the elevator on the 1F.
• BS channels are not available.

Use of internet and computers

• Internet connections are not available within the hospital.
• Computers can be brought into the hospitals (computers are not available for loan)
• Computers must be used with consideration for other patients.
• Avoid using computers after lights off.

Use of safety box

• Safety box is a simple safe and should not be used to store a large amount of cash.
• Be sure to lock the safety boxes to avoid theft, and always keep the key with you.
• Large baggage does not fit in the safety box.

In-hospital services and facilities