If you have a scheduled day of admission with no specified time, please go to section No.11 Patient Supoort Center on 1F (inpatient reception) at the scheduled time on the day of admission for the admission procedure.
If you do not have a date scheduled for admission, you will be contacted by the hospital as soon as the date of admission is decided. Please be advised that you may be contacted the day before the day of admission.
If you are unable to go to the hospital on the scheduled date and time due to inconvenience, or if you wish to cancel the hospitalization, please notify the applicable outpatient department immediately.
Admission on holidays
Please go to the Security and Surveillance locatied on the B1F by 14:00. The staff will inform you of your ward building.
Your admission procedure will be handled at your ward building on the next working day.
Precautions before your admission
If you have any of the following symptoms between the day before and the day of admission:fever of 37.5C or higher, sore throat, cough, or diarrhea, please contact the Patient Flow Management Office before coming to the hospital.
If any of your family members has contagious infectious disease such as influenza or gastroenteritis ( norovirus, etc) , please try to avoid contact with them and make sure wear a mask and wash your hands. If you have had any contact, please make sure to inform our hospital staff at the time of admission.
Refrain yourself from smoking if you are scheduled to undergo a surgery.
Nail decorations such as manicure or gel nails must be removed before admission as they may interfere with your surgery.
Appointment of joint guarantor
We ask the patients being admitted to this hospital to appoint a joint guarantor (an adult with a separate income from the patient). Please sign and affix the seal then submit the admission application.
If you have a credit card, this may be used in place of a joint guarantor by filling in the required items on the back of the admission application.
What to bring for admission
Admission application (*)
Section No.11 Patient Support Center (inpatient reception)
Patient registration card
Health insurance certificate
Medical care card (only if you are receiving medical care and protection)
Documents issued by the business owner (only if you are being hospitalized for a work injury)
Referral letter/discharge certificate (only if you are being transferred from another hospital)
Medication you are taking, drug history handbook (if applicable)
Consent form for surgery, examination, blood transfusion, etc. (*)
Application form for rental pajamas (only for those requiring rental pajamas) (*)
*These documents are handed to you at the time of the admission application.
1.Toiletries, toothbrush, toothpaste
3.Bath towel, face towel
4.Pajama (rental pajamas are also available for use)
5.Change of clothes and clothes to wear on top (such as cardigans)
6.Room shoes or other footwear that does not allow falling easily (sandals and slippers are prohibited)
7.Cups, spoons, tissue paper
8.Information on hospitalization
9.Other items specified
10.Items required for daily living
*Items 1 to 7 are available for purchase in the in-hospital convenience store (Lawson on 1F).
*Please avoid bringing valuables and a large amount of cash. We are not able to keep these safely for you. *Please use the safety box in the room and manage the valuables under your own responsibility.The hospital will not be held liable for theft or misplacement of any personal items.
Meals during hospitalization
Details of the meals
The meals are prepared according to the conditions of the patients. Menu selections may be available.
If meals are not provided due to treatment and examination, they may be provided after treatment and examination.
The price of the meals is 460 yen per meal. You will be required to pay the fee for meals even if you choose not to eat the meals.
Use of mobile phones
Telephone calls must be made or received in the permitted areas.
Please turn off the power if there is a medical device nearby.
Be sure to turn the power off in the following locations:
Intensive care room (ICU,HCU,NICU,GCU)
Delivery room, labor room, and neonate room
Examination rooms and treatment rooms
Outpatient consultation rooms and interim waiting room
Considerations during hospitalization
Use of named wristbands
Please wear the named wristbands during hospitalization for safety control purposes.
Be sure to bring your patient card to the examinations.
Change of hospital rooms and beds
Patients may be transferred to another rooms or beds according to their conditions or in case of emergency (Patients are not allowed to specify bed locations).
Prohibition of nuisance
Smoking is prohibited throughout the entire premises. Please avoid smoking during hospitalization (you are also prohibited from bringing tobacco into the hospital).
Bringing in dangerous goods or drinking alcohol, including non-alcoholic beer, is strictly prohibited.
You may be asked to leave the hospital if you are found to be involved in behaviors that cause harm to staff members, harassment, or represent a nuisance to others.
Handling of medical devices
Medical devices loaned to you must be not be handled roughly or allowed to come in contact with water. You may be asked to compensate for the cost of the medical devices loaned by the hospital that have been misplaced or damaged.
Do not take the medical devices off hospital premises without permission from the hospital.
Outing and overnight stay
Permission from the doctor is required in order to off hospital premises and to stay out of the hospital overnight. Be sure to submit a prior application if you wish to do so.
Refusal of gifts
We do not accept gifts for the doctors and staff members during hospitalization and at admission.
Use of car parks
Please be advised that there is no discount on the parking fee during hospitalization.
Method of calculating hospitalization expense
Hospitalization expense is calculated by the number of days rather than the number of nights (for example, when a patient is hospitalized for one night and two days, the hospitalization expense is two days)
The out-of-pocket cost varies depending on whether you have your health insurance certificate available or not. If there are any changes to the insurance certificate, please present this to section No.11 Patient Support Center on 1F (inpatient accounts).
The expenses for medical care not covered by the Health Insurance Act, such as traffic accidents, delivery assistance fee, and document fee, will be calculated by the method specified in the Ordinance of Yokohama City.
Full expenses will be charged for expenses not covered by insurance.
A separate room usage fee will be charged if you have used the private room.
Payment methods of hospitalization expense
In general, we request to pay for hospitalization charge at the payment machine.
Handling hours and payment location
On the day of discharge
10:00a.m. to 04:30p.m.
Near the main entrance on 1F (Not for use after hours or holidays)
Prior payment for discharge on holidays
01:00p.m. to 04:30p.m.
During hospitalization/after discharge
08:45a.m. to 04:30p.m.
Discharge during nighttime
05:00 p.m. onward
Near the elevator on B1F ( near G outpatient area)
Discharge on holidays
Payment at the emergency outpatient reception on 1F is only available if you have an invoice.
If you have any inquiries on the payment of the hospitalization expense, such as having difficulty paying the expense as a single payment or making payment within the specified period, please notify Reception No.6 on 1F (inpatient accounts) as soon as possible.
Payment via financial institutions and convenience stores
Payment can be made via financial institutions and convenience stores.
Please ask at Reception No.6 on 1F (inpatient accounts) if you wish to use this payment method.
Payment by credit card
Payment by credit card is available.
Payment is made as a single payment if not specified otherwise. Revolving payments and installments may be unavailable depending on the card you are using.
The preset usage limit cannot be exceeded (please contact the credit card company directly for usage limits).
The following credit card are available for use: JCB, VISA, and Master Card are available for use.
Payment at the time of discharge
You will be notified of the estimated amount in the afternoon on the day before the day of discharge. This is applicable to patients who have the discharge scheduled by the morning of the day before. If the discharge was decided after this time, please check at Reception No.6 on 1F (inpatient accounts) at the time of discharge.
The invoice will be prepared by the time of admission at 10:00. If the account cannot be prepared immediately because of a sudden discharge or the details of the medical care being provided on the day, we will contact you by phone at a later date, at which time you will be able to make the payment.
Please pay the hospitalization expense at Reception No.6 on 1F (inpatient accounts). Be sure to go to Reception No.6 on 1F (inpatient accounts) even if the account is being prepared for a later date as we will need to confirm the payment methods.
If you are being discharged on Saturdays, Sundays, public holidays, or outside hospital hours, you will be notified of the payment method by phone at a later date (unless a prior account is available).
Payment for discharge on holidays
If the discharge is scheduled on a holiday (Saturdays, Sundays, or public holidays), you will be notified of the estimated amount beforehand. Please make the payment at Reception No.6 on 1F (inpatient accounts) on weekdays before discharge.
Please be advised that in cases where the entire expense up to discharge cannot be reflected in a prior account, you will be charged for the difference at a later date.
Payment during hospitalization
Hospitalization expenses will be invoiced each month. If you are hospitalized over multiple months, the invoice for the end of the month will be delivered to the hospital room from the 10th day of the following month.
Please make the payment at Reception No.6 on 1F (inpatient accounts) within seven days of delivering the invoice.
The time of discharge is 10:00 a.m. We ask for your cooperation on this matter to ensure the hospital room for patients awaiting admission and for emergency admissions.
Please receive an explanation from the nurse in charge regarding post-discharge consideration and the date of the next outpatient visit and pay the hospitalization expense at Reception No.6 on 1F (inpatient accounts) before the discharge.
Medical certificates and other certificates
If you need certificates for submission to insurance companies or other reasons, please submit it to the reception at No.2 or 3 the Document reception.
A separate document fee is required for the issue of medical certificates and other certificates, and this will be invoiced together with the hospitalization expense.
If the application is being submitted by a person other than the patient or the patient’s family living in the same household, documents for confirmation of identity and a power of attorney is required.
For documents that require the discharge date to be displayed, please submit the application after the date of discharge has been decided.
Be sure to consult the doctor before submitting the application for the medical certificate for disability as consideration is required on whether the certificate can be prepared or not.
Handling hours and locations during hospitalization
Hours: Weekdays 08:30 a.m. to 05:00 p.m.
Location: Reception No.2 & 3 Document reception (next the General reception)
Fee for medical certificate and other certificates
Medical certificate on our form
Medical certificate of the insurance company form, etc.
Visiting nursing care instructions
0 to 3,000 yen
Claim form for the allowance for the sick and wounded
0 to 1,000 yen
0 to 7,700 yen
Period of preparation
A period of about two to three weeks is required after discharge for preparation of the documents (please be aware that some documents cannot be prepared after discharge depending on the contents).
You will be notified by phone when the document is complete.
If you wish to receive the document by post, please notify us at the time of the application (a separate simple registered postal fee is required).
Please contact reception No.2 the document reception for inquiries on the documents we have received from you during hospitalization.
Please notify the ward staff beforehand if you require a discharge certificate at the time of discharge.
Information on early discharge
We provide high quality and advanced medical care as a hospital in charge of acute stage medical care. Also, we have established an emergency medical care system available 24 hours a day, 365 days a year and accept as many acute stage patients as possible. In addition, we provide medical care primarily by a referral system in collaboration and with the cooperation of local medical institutions as a part of our identity as a community medical care support hospital. For these reasons, we ask patients who have reached the discharge target and have stabilized in their conditions to be discharged from the hospital at an early stage for transfer to another medical institution or recuperation at home. We thank you for your understanding and cooperation regarding this matter. Also, we have the general patient support center available as inquiry office. Please utilize this facility for consultations regarding discharge, transfer, and recuperation.
Information on the explanation of symptoms interview
The explanation of symptoms and other interviews at this hospital are provided from 9:00 a.m. to 5:00 p.m. on weekdays. We ask for your understanding on this matter.
Acceptance of medical interns and nursing students
The hospital accepts trainees, such as medical interns and nursing students. These trainees may take charge of inpatients at this hospital as a part of their training and practice to learn the interactions with the patients. We ask for your understanding on this matter.
Information on hospital rooms
Information on special rooms
44,000 yen per day
Shower, Toilet, Visitor seating, Desk, Big screen TV, Mini kitchen, Refrigerator, Freezer, Microwave, Electric kettle, Wi-Fi, Pajama, Towel etc.
Private room A
18,700 yen per day
Shower, Toilet, Locker, Sofa bed, Side table TV, Refrigerator, Wi-Fi
Private room B
14,300 yen per day
Toilet, Locker, Sofa bed, Side table, TV, Refrigerator, Wi-Fi
Method of reservation
If you wish to use a special room, please let us know when the date of admission is announced.
Please be advised that the special rooms may not be available depending on room availability and conditions.
Since emergency admissions are accepted at this hospital, patients who require individual control are prioritized for the use of special rooms. For this reason, the beds used will be decided on the day before the day of admission. You will be contacted by phone on the day before the day of admission only if your requests cannot be met.
The use fee for special/private rooms is not covered by insurance and needs to be paid in full.
The use fee for special/private rooms is calculated by the day in a similar manner to the hospitalization expense. ( Example:Calculated and charged as 2 days, if patient were hospitalized for 1 night and 2 days)
In-hospital services and facilities
Card-operated TVs are available in the hospital room. Please purchase the TV card and earphones from the vending machine in the dayroom of the ward to use the service.
The remaining credit on the TV card can be refunded using the payment machine located near the elevator on the 1F.
BS channels are not available.
Use of internet and computers
Internet connections are not available within the hospital.
Computers can be brought into the hospitals (computers are not available for loan)
Computers must be used with consideration for other patients.
Avoid using computers after lights off.
Use of safety box
Safety box is a simple safe and should not be used to store a large amount of cash.
Be sure to lock the safety boxes to avoid theft, and always keep the key with you.
Large baggage does not fit in the safety box.
In-hospital services and facilities
Convenience store (Lawson)
08:00 to 19:00 Every day of the year.
Convenience store (Lawson)
Open 24 hours a day, every day of the year ATM, FAX, copier, post mail, and courier services are available. Pajamas and towels rental available. Daily necessities and diaper sets are on sale.
09:00 to 19:00 (weekdays) 10:00 to 17:00 (Sat, Sun, and public holidays) Please use elevator next to Cafe.
07:00 to 20:00 (weekdays) 08:00 to 19:00 (Sat, Sun, and public holidays)
Beauty shop (Komorebi)
09:00 to 18:00 (weekdays) Closed for Sat,Sun and year-end & New year holidays. We accept medical wigs consultation for patients undergoing cancer treatment.
ATM (the Bank of Yokohama)
09:00 to 21:00 Cash cards issued by the Bank of Yokohama and other financial institutions are available for use. (some cash cards are not accepted)
Available in every ward buidling.
Medical information section
07:30 to 17:00 (weekdays) Books on medical care are made available here.
Laundry and dryer
Special prepaid card or 100-yen coins can be used.
Microwave ovens are also available for use.
Hair dryers are loaned out at the ward.
Information on the rental pajamas and types available
Ⅰ. Pajama (rental)
* Styles: Button-down・Jinbei-style・Gown
* Bath towel・Face towel
Size: S to 3L
Rental fee: Please check in Laswon (including the day the loan is started and ended) *Please be advised that the invoice amount will be based on the period of the contract, regardless of whether the pajamas are actually used.
How to apply for the use of rental pajamas Please go to the convenience store ( Lawson) on the 1F. *Please be aware that payment is made at a different reception counter to the payment of hospitalization expenses.
Please adhere to the visiting hours to allow patients to rest.
Visiting hours may vary for ICU, NICU, and CCU depending on the condition of the patient.
For safety and privacy of patients, we ask visitor to visit patient with visitor's card ( security card)
Visitor reception is located at Security at the Park Entrance on 1F, or Security and Surveillance on B1F. Visitors are allowed for visits to the ward of the patient with the cards only. *Please return the visitor badge at the end of your visit.
Consideration when visiting a patient
Please use the dayroom in each ward when visiting a patient.
Be sure to wash your hands before visiting to prevent infection.
Please refrain from visiting a patient if you have a cold or are otherwise unwell.
Fresh flowers or plants are not allowed into the hospital room.
Bringing in hazardous goods or alcohol consumption is strictly prohibited.
Visiting the pediatric ward
Children at the age of 15 years and younger are not allowed to enter the pediatric ward for the reason of infection control. Also, please avoid accompanying small children when visiting any inpatients in our ward buildings.
Visiting the obstetric ward
In the obstetric ward, only one person is allowed to visit the patient in the labor room and delivery room as a general rule to allow urgent responses and to establish an environment where pregnant women can give birth in comfort.
After a patient has given birth, only her husband, parents, and children at the age of primary school or older will be allowed to visit the patient for the reason of rest for the mother and child and to prevent infections. Children below school age will be allowed to see the patient behind a window.
Bringing fresh flowers into the hospital room
Bringing dangerous goods
Visit by a large group
Smoking on hospital premises
*Consultation commencement time 08:45am
Days of office closure
Saturdays, Sundays, public holidays, and the end of the year to the start of the following year (from December 29 to January 3) *The days of office closure vary between departments. Also, the days of office closure are subject to change.
〒221-0855 1-1, Mitsuzawanishimachi, Kanagawa-ku, Yokohama City, Kanagawa Pref