Outpatient Visits

Outpatient Visits

Information for outpatients

Flow of outpatient consultation

Flow of outpatient consultation

First visit

Return visit

What is a return visit?

This is when you return to the same clinical department for treatment of an ongoing disorder.

Cases considered first visits

The following cases will be considered first visits:

  • Hospital visit for disorders other than those for ongoing treatment
  • Attending departments other than the department currently in charge of treatment
  • Visiting this hospital again after being referred from this hospital to another insurance medical care institution (treating doctor)
  • Attending the hospital after making no appointments or consistent outpatient visits for a specified period (about three to six months or about one month for Department of Pediatrics)

Reception method for return visits

If a reservation is made for a return visit

Please complete reception by inserting the patient registration card into the return visit reception machine next to the escalator by the time of the appointment. Bring the reception slip obtained from the machine to the reception counter at the department you have made a reservation with and wait until your name is called.

the return visit reception machine

Department accepting return visits by reservation only

Reservations need to be made beforehand to visit the following departments.
See here for reservations for appointments.

Information on the emergency outpatient department

Information on urgent medical care provided at this hospital

The doctors in the emergency department are available at all times to provide emergency medical care 24 hours a day, 365 days a year. The emergency department may be very busy at certain times of the day. Please contact us before attending.

For first visits

As a general rule, patients with a referral from a treating doctor or patients transported in an ambulance are accepted.

For return visits and outpatient treatment

Be sure to contact us before attending (Phone: +81-45-331-1961)
*Please let us know your symptoms when contacting by phone.
*Please have your patient registration card where possible when contacting by phone to confirm the medical record number.

Reception hours of the emergency outpatient department Weekdays at nighttime and holidays (outside the consultation hours of other specialist outpatient department in the hospital)
*Only patients transferred by ambulance are accepted during daytime on weekdays in principle
Method of consultation Visit following phone notification or referral from another medical institution
Reception counter Emergency outpatient reception
Contact details +81-45-331-1961
*Your phone call to the emergency outpatient department will be recorded to enable accurate confirmation of details and for improvement of call response quality.

In the emergency outpatient department, primary healthcare will be provided by a doctor in the emergency department. Care will be provided in cooperation with the doctors from various departments if specialist care or hospitalization is required; however, please be advised that you will not necessarily be treated by a specialist doctor from the initial stage of care.

What to bring to the emergency outpatient department

  1. Passport or residency card
  2. Documents to show what type of insurance you are covered by (certificate of insurance if you are covered by travel insurance or medical insurance)
  3. Health insurance certificate in Japan *Please see here for information on health insurance certificates in Japan.
  4. Letter of referral from another medical institution (for first visit)
  5. Patient registration card (if you attended this hospital before)
  6. National Health Insurance Recipient Card for Seniors (original) (if applicable)
  7. Public Funding Recipient Card (original) (if applicable)
  8. Drug history handbook and prescriptions (if you are taking any medication)

Payment of medical expense

You will generally be required to pay on the day of the consultation. However, in cases such as when a long period of time is required to determine the amount, you will be invoiced with an estimate (deposit).

Order of attendance in the emergency outpatient department

Patients with severe conditions will be seen first. You may need to wait for a long period of time depending on the symptoms.

After consultation at the emergency outpatient department

The doctor in the emergency department may ask you to attend the other departments at the hospital or go to your treating doctor, depending on your symptoms. Also, be sure to attend the hospital immediately, even if you are not asked to do so, if you have symptoms of feeling unwell or any abnormality.

Information on the maternity classes

Parents’ classes (three sessions in total)

Number of sessions Approximate timing of class Details
1st session From about 12 weeks How to spend time during pregnancy
  • Group talk
  • Baby’s growth
  • Abnormalities during pregnancy
  • Nutrition during pregnancy
  • Breastfeeding, rooming-in, birth plan
  • Easy stretches
2nd session From about 28 weeks Preparation for childbirth
  • Change in the body during pregnancy
  • Group work
  • Watching DVD on the process of delivery
  • Breathing method, massaging method
  • Pregnancy experiences
3rd session From about 30 weeks Living with the baby
  • Group talk
  • Watching DVD on bathing
  • Practicing changing the baby’s clothes and diapers
  • Watching DVD on breastfeeding, practicing breastfeeding

What to bring: Text (Active Mummy & Daddy), writing tools, Maternal and Child Health Handbook, patient registration card

Fee 900 yen per session
Venue Cancer Screening Center, 4F lecture hall
Other
  • Please attend all the parents’ classes if this is your first pregnancy.
  • This class is intended for those who are giving birth at this hospital.
  • Please avoid attending both the morning and afternoon sessions held on weekends with consideration for the fatigue of the attendants.

Maternity fitness

Maternity yoga

Effect
  1. Maternity yoga helps stabilize the mind, body, and breathing during pregnancy.
  2. You will be breathing mainly through the nose while performing poses of stretching, twisting, and bending backwards as you breathe. The method of breathing and relaxation covered in the maternity yoga is also usefol for childbirth.
  3. It helps you socialize and exchange information between pregnant women.
Eligibility Those at 16 weeks of pregnancy onward who have been given permission from the doctor.
You will not be able to attend maternity yoga if you have pregnancy-induced hypertension, malposition of placenta, or if you are at risk of a threatened miscarriage.

Maternity aerobics

Effect
  1. Aerobic exercises increase systemic endurance and help with safe delivery.
  2. It helps resolve lower back pain, back pain, stiff shoulders, swelling, and the constipation that can occur commonly during pregnancy.
  3. It helps burn fat and may prevent excessive weight gain.
  4. Pleasant exercise and sweating help relieve stress.
  5. It helps you socialize and exchange information with other pregnant women.
Eligibility Those at 20 weeks of pregnancy onward who have been given permission from the doctor.
You will not be able to attend maternity yoga if you are pregnant with twins, have pregnancy-induced hypertension, malposition of placenta, if you are at risk of threatened miscarriage, or are at 34 weeks of pregnancy or later with risk of breech delivery.

Participation in maternity fitness

Date and time Twice a month (please check the dates on the maternity fitness schedule)
1:40 p.m. to 3:30 p.m. (including medical check)
Please go to the venue by 1:40 p.m. You will be required to change the clothes and undergo a medical check.
Venue Cancer Screening Center, 4F lecture hall
What to bring
  1. Clothes suitable for exercise, such as T-shirts and pants
  2. Drink
  3. Maternal and Child Health Handbook (Please ask your doctor to write the permission and signature at the time of health checkup.)
  4. Participation request form (Consent is also required from your partner. Please write the signature before participation. This is also attached on the fitness schedule).
  5. Sneakers, socks
  6. Towel
Method of participation If you wish to attend the maternity fitness sessions, please report this to your doctor at the time of the pregnancy checkup. The doctor will observe the results of the checkup, and if you are considered eligible for participation, a signature will be written on the Maternal and Child Health Handbook. Please be sure to obtain the signature from the doctor as this is a requirement for participation. After you have obtained permission, please go to outpatient reception of the Department of Gynecology and Obstetrics to make a reservation.
Fee 900 yen per session

Baby massage & mummy fitness

Effect
  1. Baby massage encourages the natural motor development in the babies themselves.
  2. Baby massage is effective on the intellectual and emotional development of the babies.
  3. Mummy fitness helps with the recovery of physical strengths after birth, improvement of body figure, functional recovery, and promotes milk secretion
Eligibility Those with no problems in the mother or child at the health checkup after birth and at 1 month after birth, until 7 months after birth
  • Those with fever or are suspected of having infections of chickenpox, rubella, or measles or those with children who are unwell will not be able to attend baby massage & mummy fitness.
  • These sessions are available for those who have not given birth at this hospital. However, a patient registration card at this hospital will be required when making payment. If you do not have a patient registration card at this hospital please go to the Reception No. 1 general information to make a patient registration card before attending the session. Please attend the reception by 30 minutes before the session as the time will be required to prepare the card.
Venue Cancer Screening Center, 4F
Fee 1,110 yen (per session)
Duration 1 hour to 1 hour 30 minutes
Number of attendants About 15
What to bring
  1. Patient registration card (mother)
  2. Maternal and Child Health Handbook
  3. Participation consent form (make sure to fill in and bring this to the session)
  4. Bath towel
  5. Diapers
  6. Items required for breastfeeding (hot water is not available)
  7. Clothes comfortable for moving around
  8. Exercise shoes

Reservations for maternity classes

  • Outpatient reception of the Department of Gynecology and Obstetrics (+81-45-331-1961 Extension: 2160) Weekdays 2:00 p.m. to 4:00 p.m.
  • Internet reservation (available 24 hours a day) (Japanese only)
Parent classes
1st session 2nd session 3rd session
On PC
On smartphone
On PC
On smartphone
On PC
On smartphone
Maternity fitness Baby massage & mummy fitness
Maternity yoga Maternity aerobics
On PC
On smartphone
On PC
On smartphone
On PC
On smartphone

Outpatient department for second opinions

A second opinion refers to an objective opinion provided by a doctor other than the treating doctor at the medical institution, which concerns the diagnosis and explanation given by the treating doctor, as well as the treatment policies. This hospital provides an outpatient department for second opinions for patients who are receiving treatment at another medical institution.

The outpatient department for second opinions is in charge of the following:

  • The specialist doctor at this hospital will provide opinions and determinations on the details and method of your current treatment at another medical institution for use as reference.
  • No new examinations or treatments will be provided as a part of the second opinion.
  • We will not accept complaints or protests about the medical institution where you are currently receiving treatment, consultations for the purpose of medical litigation, or consultations on medical expenses.
  • You will need to bring a patient referral document (letter of referral) from your treating doctor to the consultation.
  • We may refuse your request for a second opinion as a result of consideration of the consultation details.

We provide an outpatient department for second opinions

Eligibility Patients
However, the members of the family (spouse, parent, children, and siblings) may attend without the patient if a consent form is provided by the patient.
(Reference) Sample consent form (Japanese)
Days available for consultation Weekdays, other than Saturdays, Sundays, and public holidays (by reservation only).
The date and time will be decided by arrangement with the specialist doctor in charge.
The consultation period will be within one hour.
Contact details for reservation Contact number: +81-45-331-1961
Reception hours: Weekdays, other than Saturdays, Sundays, and public holidays from 09:00 a.m. to 05:00 p.m.
Page for further details Information on outpatient departments

Consultation fee

  • Within one hour: 10,800 yen (tax included), 5,400 yen (tax included) for each 30 minutes added
  • Separate fee will be required for image examination and diagnosis if you have CT films and similar materials at the consultation.

Examples of imaging and diagnostic fees

CT/MRI/PET 4,860 yen
RI 3,990 yen
Pathological diagnosis (tissue diagnosis) 4,320 yen
Pathological diagnosis (cell diagnosis) 2,160 yen
Plain X-ray (Head, chest, abdomen, or spine) 910 yen
Plain X-ray (Other) 460 yen

Method of reservation

Contact number: +81-45-331-1961
*Please be advised that this is a reservation for a second opinion.
Reception hours: Weekdays, other than Saturdays, Sundays, and public holidays from 09:00 a.m. to 05:00 p.m.

Precautions for consultation

  • You will be asked for an overview of the consultation when calling for a reservation. You will also be provided information on the documents that you will need to prepare.
  • We will contact you at a later date regarding the eligibility, date, and time of consultation after making arrangements with the specialist doctor in charge.
  • A medical examination may be required depending on the department being consulted. Please check with the department beforehand.
  • Time will be required for the diagnosis of images other than X-ray films. Please bring the film to the hospital at least one week before the day of consultation.
    (Weekdays 09:00 to 20:00, Saturdays 09:00 to 17:00)

Reservation center for referred patients

In order to shorten the waiting time for patients with a letter of referral, we have established a reservation center for referred patients that provides a prior phone or online reservation service for patients with a referral.

We have preset slots for first visit appointments for patients with a letter of referral. When you call the reservation center for referred patients, we are able to reserve an appointment for the applicable department instantly. The patient registration card and medical records will be prepared prior to the visit, which allows smooth consultation with minimal waiting time on the day of your scheduled visit.

  • Please have your referral letter (letter of referral) from another medical institution at hand when you make a reservation.
  • Since medical records and other documents will be prepared at the time of the reservation, you will be asked for your name, phone number, gender, date of birth, department for reservation, history of consultation at this hospital, and patient number (if you have previously visited this hospital).
  • Please be advised that the reservation slots may be full and the date and time convenient for you may not be available.
  • Please be advised that reservations cannot be made on the day of the appointment.
  • Some departments may not be available for reservations via the reservation center for referred patients. Please contact us for details.

Reception phone number: +81-45-331-1961 Reception hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. *Reception is not open on Saturdays, Sundays, public holidays, and the end of the year to the start of the following year (from December 29 to January 3)

What to bring on the day of the consultation

  1. Passport or residency card
  2. Documents to show what type of insurance you are covered by (certificate of insurance if you are covered by travel insurance or medical insurance)
  3. Health insurance certificate in Japan
  4. Referral letter from another medical institution (letter of referral)
  5. Documents showing the symptoms, such as X-ray images (for first visit)
  6. Patient registration card (if you attended this hospital before)
  7. National Health Insurance Recipient Card for Seniors (original) (if applicable)
  8. Public Funding Recipient Card (original) (if applicable)
  9. Drug history handbook and prescriptions (if you are taking any medication)

Reception on the day of the consultation: After entering the front entrance of the hospital, go the new patient reception area directly to the left (Reception No. 2), fill out the consultation application form, and mention that you have made a reservation via the reservation center.