Hospitalization

Hospitalization

Information for inpatients

Admission procedure

  • If you have a scheduled day of admission with no specified time, please go to Reception No. 8 on 1F (inpatient reception) between 10:00 a.m. to 10:30 a.m. on the day of admission for the admission procedure.
  • If you do not have a date scheduled for admission, you will be contacted by the hospital as soon as the date of admission is decided. Please be advised that you may be contacted the day before the day of admission.
  • If you are unable to go to the hospital on the scheduled date and time due to inconvenience, or if you wish to cancel the hospitalization, please notify the applicable outpatient department immediately.

Admission on holidays

  • You will be notified of the ward you will be admitted to on weekdays before the day of admission. Please go to the ward you are being admitted to directly at 10:00 a.m. unless other times are scheduled.
  • Please enter the hospital from the south entrance (entrance of the emergency center) on the day of admission.
  • Administrative procedure for hospitalization will be completed on weekdays. Please submit the required documents to Reception No. 8 on 1F (inpatient reception) on weekdays.

Points to keep before admission

  • You must abstain from smoking if you are scheduled to undergo surgery.
  • Nail decorations, such as nail polish and gel nails, must be removed before admission as they may interfere with surgery.

Appointment of joint guarantor

  • We ask the patients being admitted to this hospital to appoint a joint guarantor (an adult with a separate income from the patient). Please sign and affix the seal then submit the admission application.
  • If you have a credit card, this may be used in place of a joint guarantor by filling in the required items on the back of the admission application.

What to bring for admission

Documents

Documents Submitted to
Admission application (*) 1F Reception No. 8 (inpatient reception)
Patient registration card
Health insurance certificate
Medical care card (only if you are receiving medical care and protection)
Documents issued by the business owner (only if you are being hospitalized for a work injury)
Seal
Referral letter/discharge certificate (only if you are being transferred from another hospital)
Questionnaire (*) Inpatient ward
Medication you are taking, drug history handbook (if applicable)
Consent form for surgery, examination, blood transfusion, etc. (*)
Application form for rental pajamas (only for those requiring rental pajamas) (*)

*These documents are handed to you at the time of the admission application.

Daily necessities

  1. Toiletries, toothbrush, toothpaste
  2. Soap, shampoo
  3. Bath towel, face towel
  4. Pajama (rental pajamas are also available for use)
  5. Change of clothes and clothes to wear on top (such as cardigans)
  6. Room shoes or other footwear that does not allow falling easily (sandals and slippers are prohibited)
  7. Chopsticks, cups, spoons, tissue paper
  8. Information on hospitalization
  9. Other items specified
  10. Items required for daily living

*Items 1 to 8 are available for purchase in the in-hospital store (Family Mart on B1F, kiosk on 8F).
*Please avoid bringing valuables and a large amount of cash. We are not able to keep these safely for you.
Please use the safety box in the room and manage the valuables under your own responsibility. The hospital will not be held liable for theft, misplacement, etc., in the hospital.
*Please do not go to examinations and walks in pajamas.

Hospitalization life

Meals during hospitalization

Meal times
Breakfast 8:00 a.m.
Lunch 0:00 p.m.
Dinner 6:00 p.m
meal
Details of the meals
  • The meals are prepared according to the conditions of the patients. Menu selections may be available.
  • If meals are not provided due to treatment and examination, they may be provided after treatment and examination.
  • The price of the meals is 460 yen per meal with insurance. You will be required to pay the fee for meals even if you choose not to eat the meals.

Use of mobile phones

  • Telephone calls must be made or received in the permitted areas.
  • Please turn off the power if there is a medical device nearby.
  • Be sure to turn the power off in the following locations:
    • Surgery room
    • Intensive care room
    • Emergency center
    • Hemodialysis room
    • Delivery room, labor room, and neonate room
    • Examination rooms and treatment rooms
    • Outpatient consultation rooms and interim waiting room

Considerations during hospitalization

Use of named wristbands

  • Please wear the named wristbands during hospitalization for the purpose of safety control.
  • Be sure to bring your patient registration card to the examinations.

Change of hospital rooms and beds

  • Patients may be transferred to other rooms and beds according to their conditions and other reasons (the bed position cannot be specified at the time of admission).

Prohibition of nuisance

  • Smoking is prohibited throughout the entire premises. Please avoid smoking during hospitalization (you are also prohibited from bringing tobacco into the hospital).
  • Please refrain from alcohol consumption in the hospital.
  • Do not bring dangerous goods into the hospital.
  • You may be asked to leave the hospital if you are found to be involved in behaviors that cause harm to staff members, harassment, or represent a nuisance to others.

Handling of medical devices

  • Medical devices loaned to you must be not be handled roughly or allowed to come in contact with water. You may be asked to compensate for the cost of the medical devices loaned by the hospital that have been misplaced or damaged.
  • Do not take the medical devices off hospital premises without permission from the hospital.

Outing and overnight stay

  • Permission from the doctor is required in order to off hospital premises and to stay out of the hospital overnight. Be sure to submit a prior application if you wish to do so.

Refusal of gifts

  • We do not accept gifts for the doctors and staff members during hospitalization and at admission.

Use of car parks

  • Please be advised that there is no discount on the parking fee during hospitalization.

Hospitalization expenses

Method of calculating hospitalization expense

  • Hospitalization expense is calculated by the number of days rather than the number of nights (for example, when a patient is hospitalized for one night and two days, the hospitalization expense is two days)
  • The out-of-pocket cost varies depending on whether you have your health insurance certificate available or not. If there are any changes to the insurance certificate, please present this to Reception No. 8 on 1F (inpatient accounts).
  • The expenses for medical care not covered by the Health Insurance Act, such as traffic accidents, delivery assistance fee, and document fee, will be calculated by the method specified in the Ordinance of Yokohama City.
  • Full expenses will be charged for expenses not covered by insurance.
  • A separate room usage fee will be charged if you have used the special room.

Payment methods of hospitalization expense

Payment methods

Please make the payments in the following location.

Handling hours and payment location
Category Handling hours Payment location
Weekdays On the day of discharge 10:00 a.m. to 04:30 p.m. Reception No. 8 on 1F (inpatient accounts)
Prior payment for discharge on holidays 01:00 p.m. to 04:30 p.m.
During hospitalization/after discharge 08:45 a.m. to 04:30 p.m.
Discharge during nighttime 05:00 p.m. onward Emergency outpatient reception on 1F
Holidays Discharge on holidays All day
  • Payment at the emergency outpatient reception on 1F is only available if you have an invoice.
  • If you have any inquiries on the payment of the hospitalization expense, such as having difficulty paying the expense as a single payment or making payment within the specified period, please notify Reception No. 8 on 1F (inpatient accounts) as soon as possible.
Payment via financial institutions and convenience stores
  • Payment can be made via financial institutions and convenience stores.
  • Please ask at Reception No. 8 on 1F (inpatient accounts) if you wish to use this payment method.
Payment by credit card
  • Payment by credit card is available.
  • Payment is made as a single payment if not specified otherwise. Revolving payments and installments may be unavailable depending on the card you are using.
  • The preset usage limit cannot be exceeded (please contact the credit card company directly for usage limits).
  • The following credit card are available for use:
    JCB, VISA, and Master Card are available for use.
Payment at the time of discharge
  • You will be notified of the estimated amount in the afternoon on the day before the day of discharge. This is applicable to patients who have the discharge scheduled by the morning of the day before. If the discharge was decided after this time, please check at Reception No. 8 on 1F (inpatient accounts) at the time of discharge.
  • The invoice will be prepared by the time of admission at 10:00. If the account cannot be prepared immediately because of a sudden discharge or the details of the medical care being provided on the day, we will contact you by phone at a later date, at which time you will be able to make the payment.
  • Please pay the hospitalization expense at Reception No. 8 on 1F (inpatient accounts). Be sure to go to Reception No. 8 on 1F (inpatient accounts) even if the account is being prepared for a later date as we will need to confirm the payment methods.
  • If you are being discharged on Saturdays, Sundays, public holidays, or outside hospital hours, you will be notified of the payment method by phone at a later date (unless a prior account is available).
Payment for discharge on holidays
  • If the discharge is scheduled on a holiday (Saturdays, Sundays, or public holidays), you will be notified of the estimated amount beforehand. Please make the payment at Reception No. 8 on 1F (inpatient accounts) on weekdays before discharge.
  • Please be advised that in cases where the entire expense up to discharge cannot be reflected in a prior account, you will be charged for the difference at a later date.
Payment during hospitalization
  • Hospitalization expenses will be invoiced each month. If you are hospitalized over multiple months, the invoice for the end of the month will be delivered to the hospital room from the 10th day of the following month.
  • Please make the payment at Reception No. 8 on 1F (inpatient accounts) within seven days of delivering the invoice.

Discharge procedure

  • The time of discharge is 10:00 a.m. We ask for your cooperation on this matter to ensure the hospital room for patients awaiting admission and for emergency admissions.
  • Please receive an explanation from the nurse in charge regarding post-discharge consideration and the date of the next outpatient visit and pay the hospitalization expense at Reception No. 8 on 1F (inpatient accounts) before the discharge.

Medical certificates and other certificates

Application methods

  • If you need certificates for submission to insurance companies or other reasons, please submit this to the document reception (next the blood collection room on 1F).
  • A separate document fee is required for the issue of medical certificates and other certificates, and this will be invoiced together with the hospitalization expense.
  • If the application is being submitted by a person other than the patient or the patient’s family living in the same household, documents for confirmation of identity and a power of attorney is required.
  • For documents that require the discharge date to be displayed, please submit the application after the date of discharge has been decided.
  • Be sure to consult the doctor before submitting the application for the medical certificate for disability as consideration is required on whether the certificate can be prepared or not.

Handling hours ad locations during hospitalization

Hours: Weekdays 08:30 a.m. to 05:00 p.m.
Location: Document reception (next the blood collection room on 1F)

Document fee

Fee for medical certificate and other certificates
Medical certificate available at the hospital 2,700 yen
Medical certificate of the insurance company, etc. 7,560 yen
Visiting nursing care instructions 0 to 3,000 yen
Claim form for the allowance for the sick and wounded 0 to 1,000 yen
Others 0 to 7,650 yen

Period of preparation

  • A period of about two to three weeks is required after discharge for preparation of the documents (please be aware that some documents cannot be prepared after discharge depending on the contents).
  • You will be notified by phone when the document is complete.
  • If you wish to receive the document by post, please notify us at the time of the application (a separate simple registered postal fee of 392 yen is required).

Inquiries

  • Please contact document reception (next the blood collection room on 1F) for inquiries on the documents we have received from you during hospitalization.

Discharge certificate

  • Please notify the ward staff beforehand if you require a discharge certificate at the time of discharge.

Information on early discharge

We provide high quality and advanced medical care as a hospital in charge of acute stage medical care. Also, we have established an emergency medical care system available 24 hours a day, 365 days a year and accept as many acute stage patients as possible. In addition, we provide medical care primarily by a referral system in collaboration and with the cooperation of local medical institutions as a part of our identity as a community medical care support hospital. For these reasons, we ask patients who have reached the discharge target and have stabilized in their conditions to be discharged from the hospital at an early stage for transfer to another medical institution or recuperation at home. We thank you for your understanding and cooperation regarding this matter. Also, we have the general patient support center available as inquiry office. Please utilize this facility for consultations regarding discharge, transfer, and recuperation.

Information on the explanation of symptoms interview

The explanation of symptoms and other interviews at this hospital are provided from 9:00 a.m. to 5:00 p.m. on weekdays. We ask for your understanding on this matter.

Others

Handling of personal information

Handling of personal information

Acceptance of medical interns and nursing students

The hospital accepts trainees, such as medical interns and nursing students. These trainees may take charge of inpatients at this hospital as a part of their training and practice to learn the interactions with the patients. We ask for your understanding on this matter.

Information on hospital rooms

Information on special rooms

Use fee Facilities
Indivisual room A 34,560 yen Bath, Toilet, Washbasin, Entrance hall, Closet, Refrigerator, TV, Sofa
Indivisual room B 25,920 yen Bath, Toilet, Washbasin, Refrigerator, TV, Chair
Indivisual room C 17,280 yen Bath, Toilet, Washbasin, Refrigerator, TV, Chair
Indivisual room D 9,720 yen Toilet, Washbasin, Refrigerator, TV, Chair
Indivisual room E 6,480 yen Washbasin, Refrigerator, Chair
Two-person room A 4,320 yen Washbasin, Chair
individual room A

Method of reservation

  • If you wish to use a special room, please let us know when the date of admission is announced.
  • Please be advised that the special rooms may not be available depending on room availability and conditions.
  • Since emergency admissions are accepted at this hospital, patients who require individual control are prioritized for the use of special rooms. For this reason, the beds used will be decided on the day before the day of admission. You will be contacted by phone on the day before the day of admission only if your requests cannot be met.

Fee

  • The use fee for special rooms is not covered by insurance and needs to be paid in full.
  • The use fee for special rooms is calculated by the day in a similar manner to the hospitalization expense.

In-hospital services and facilities

Television

  • Card-operated TVs are available in the hospital room. Please purchase the TV card and earphones from the vending machine in the dayroom of the ward to use the service.
  • The remaining credit on the TV card can be refunded using the payment machine located at reception by the south entrance on 1F.
  • BS channels are not available.

Use of internet and computers

  • Internet connections are not available within the hospital.
  • Computers can be brought into the hospitals (computers are not available for loan)
  • Computers must be used with consideration for other patients.
  • Avoid using computers after lights off.

Use of safety box

  • Safety box is a simple safe and should not be used to store a large amount of cash.
  • Be sure to lock the safety boxes to avoid theft, and keep the key with you.
  • Large baggage does not fit in the safety box.

In-hospital services and facilities

Kiosk 8F 9:00 a.m. to 6:00 p.m. (weekdays)
12:00 p.m. to 5:00 p.m. (Saturdays, Sundays, and public holidays)
Convenience store
(Family Mart)
B1F Open 24 hours a day, every day of the year
ATM (automatic teller machine), fax, copier, courier service
Restaurant
(Kawori)
8F 10:30 a.m. to 5:00 p.m. (weekdays)
12:00 p.m. to 4:00 pm (Saturdays)
Last order 15 minutes before closing time
Cafeteria 8F 9:00 a.m. to 7:00 p.m. (weekdays)
12:00 p.m. to 5:00 p.m. (Saturdays, Sundays, and public holidays)
Last order 15 minutes before closing time
Barber shop 8F 9:00 a.m. to 4:30 p.m. (weekdays)
Closed Tuesdays and the 3rd Monday of the month
By appointment only
Rental pajama reception 1F 9:30 a.m. to 3:00 p.m. (weekdays)
Please ask a staff member on Saturdays, Sundays, and public holidays
ATM
(the Bank of Yokohama)
1F 9:00 a.m. to 9:00 p.m.
Cash cards issued by the Bank of Yokohama and other financial institutions are available for use.
Vending machines 1F Drinking water, etc. are sold in the vending machines.
Post 1F Directly to the left after exiting the front entrance.
Postage stamps are sold in the kiosk on 8F and the convenience store on B1F.
Library services 8F 1:00 p.m. to 3:00 p.m. (Tuesdays and Fridays)
Delivery service to the ward is also available.
Medical information section 1F 7:30 a.m. to 5:00 p.m. (weekdays)
Books on medical care are made available here.
Trolley service Each ward Trolley services that allow the purchase of daily necessities and other items are available in the ward.
10:00 a.m. to 3:00 p.m.
The time available differs between wards and according to the days of the week.
Pay phone Each ward Telephone cards and coins can be used.
Laundry and dryer Each ward 100-yen coins can be used.
Refrigerator Each ward Refrigerators are for communal use.
Please write your room number, name, and date on the item being stored.
Kitchenette Each ward Microwave ovens are also available for use.
Hair dryer Each ward Hair dryers are loaned out at the ward.

Information on the rental pajamas and types available

  1. Gown (yukata-style)
  2. Pajama (jinbei-style)

Size: S to 3L

  • Rental fee: 250 yen per day (including the day the loan is started and ended)
    *Please be advised that the invoice amount will be based on the period of the contract, regardless of whether the pajamas are actually used.
  • How to apply for the use of rental pajamas
    Please go to rental pajama reception on 1F of the west ward from 9:30 a.m. to 3:00 p.m. on weekdays.
    *The service is not available on Saturdays, Sundays, and public holidays.
    *If you are using the rental pajama service on Saturdays, Sundays, public holidays, and outside reception hours on weekdays, please submit the application to rental pajama reception on later weekdays.
  • How to receive the rental pajamas
    1. Obtain the application at rental pajama reception
    2. Bring the application form (pink) to the nurses’ station
    3. You will be handed the rental pajamas at the nurses’ station
  • Payment for rental pajamas
    Please pay at rental pajama reception on 1F at the time of discharge.
    *Please be aware that payment is made at a different reception counter to the payment of hospitalization expenses.

Information for visitors

Visiting hours

Weekdays 3:00 p.m. to 8:00 p.m.
Saturdays, Sundays, and public holidays 1:00 p.m. to 8:00 p.m.
  • Please adhere to the visiting hours to allow patients to rest.
  • Visiting hours may vary for ICU, NICU, and CCU depending on the condition of the patient.

Visiting procedure

  • Go to visitor reception at southern entrance reception or the front entrance and wear the visitor badge on the chest where it is easily visible.
    Front entrance reception: 3:00 p.m. to 6:00 p.m. (weekdays)
  • Please return the visitor badge at the end of your visit.

Consideration when visiting a patient

  • Please use the dayroom in each ward when visiting a patient.
  • Be sure to wash your hands before visiting to prevent infection.
  • Please refrain from visiting a patient if you have a cold or are otherwise unwell.
  • Visiting with small children should be avoided to the extent possible.

Visiting the pediatric ward

  • Children at the age of 15 years and younger are not allowed to enter the pediatric ward for the reason of infection control.

Visiting the obstetric ward

  • In the obstetric ward, only one person is allowed to visit the patient in the labor room and delivery room as a general rule to allow urgent responses and to establish an environment where pregnant women can give birth in comfort.
  • After a patient has given birth, only her husband, parents, and children at the age of primary school or older will be allowed to visit the patient for the reason of rest for the mother and child and to prevent infections. Children below school age will be allowed to see the patient behind a window.

Prohibited items

  • Bringing fresh flowers into the hospital room
  • Bringing dangerous goods
  • Alcohol consumption
  • Visit by a large group
  • Smoking on hospital premises