About Us

About Us

Message from the Director

Director Director
Jun Ishihara

Yokohama Municipal Citizen’s Hospital opened in 1960 with 42 beds and four departments, consisting of the Department of Internal Medicine, Department of Pediatrics, Department of Surgery, and Department of Gynecology and Obstetrics. The number of beds and departments were increased over time, and the hospital has become a flagship hospital in the city of Yokohama consisting of 34 departments, 650 beds, and three wards, providing advanced medical care, acute stage medical care, and medical care required in the local community while making efforts daily as a public hospital in protecting the safety and comfort of the citizens and patients.

The hospital has five characteristics in medical care as follows:

  1. Base hospital in cancer treatment
  2. Base hospital in emergency care 24 hours a day, 365 days a year
  3. Base hospital for infection treatment
  4. Base hospital for pediatric care and medical care for mothers and children
  5. Base hospital to support the community medical care

About 300,000 outpatients visit this hospital in total each year, which includes about 20,000 emergency patients. Also, there are about 200,000 inpatients in this hospital throughout the year. We take pride in these results as a reflection of the role we play within the policies of having patients referred to local medical institutions and to refer our patients to local medical institutions to the extent possible. In addition, Yokohama Municipal Citizen’s Hospital is specified as a designated DPC hospital due to the implementation of doctors’ training above a certain level and due to the density of medical care provided.

Another notable characteristic in the treatment of many of our patients is the collaboration between 34 clinical departments, departments other than the clinical departments (such as nursing, pharmacy, radiology, examination, rehabilitation, nutrition, and clinical engineering), and general patient support center, which allows us to work towards the provision of optimal medical care and support for recuperation. We are also actively involved in the development of human resources and have organized development programs that utilize the characteristics of general hospitals as a designated hospital for the training of clinical interns. In addition, we are the first municipal hospital to have introduced specialist nurses in 1992. This has led to more than 20 certified nurses of various fields to provide nursing care that utilizes their specialty, including certified nurses for intensive care and chemotherapy.

We ask for your continued understanding and cooperation as we continue to combine the forces of all of our staff members to make the best effort in providing high quality, safe medical care.

Jun Ishihara,
Director
Yokohama Municipal Citizen’s Hospital

Hospital Overview

Hospital Overview

Name of the hospital Yokohama Municipal Citizen’s Hospital
Foundation October 1960
Director 石原 淳 (Jun Ishihara)
Number of beds 650 beds
Departments 34 departments
Address 56 Okazawa-cho, Hodogaya-ku, Yokohama City,
Kanagawa, Japan
Contact number +81-45-331-1961

Fundamental principle, and the rights and responsibilities of the patients

Basic principle

We provide safe and high-quality medical care in a fair, just manner to protect the lives and health of citizens.

The following are the rights you have as a patient:

As a flagship hospital in the city of Yokohama, we make every effort to provide high quality, advanced medical care to patients while respecting the rights of patients.

  1. The human rights of the patient will be respected, and patients will be able to receive safe, high-quality medical care in a fair, just manner.
  2. The patient will be able to receive explanations on matters such as the disorder, treatment, examination, and future outlook, understand and agree to the explanation completely upon sufficient discussion with the doctors and other staff members, and choose the examinations and treatment methods base on the patient’s own free will.
  3. The patient is entitled to receive opinions on the diagnosis and treatments from other doctors within and outside this hospital.
  4. The patient may ask for the disclosure of medical records.
  5. The patient’s personal information and privacy will be protected.
  6. The patient is entitled to receive explanation on the estimate and breakdown of the expense required for medical care.

Please acknowledge the following responsibilities and our expectations:

  1. The patient is responsible for paying medical care expenses in an appropriate manner.
  2. The patient must participate and cooperate proactively in treatment by means such as the provision of information regarding the patient’s health (previous disorders, history of outpatient treatment, history of medication use, etc.).
  3. The patient must provide cooperation to avoid hindering other patients from receiving medical care and the hospital staff from providing medical care, so that appropriate medical care can be provided to all patients.

In case you did not accept these responsibilities, appropriate treatments or services might not be provided by our hospital.

Handling and protection of personal information

  • For the comfort of the patients receiving medical care, the personal information of the patient will only be used for limited purposes at this hospital, such as provision of medical care and administrative procedures, including the invoicing of medical expenses. Also, the handling of the personal information will be managed in an appropriate manner in accordance with the relevant laws and regulations.
  • We are unable to answer questions regarding the hospitalization of the patient in order to protect the personal information of the patient. Please make arrangements so that the information is passed on to relatives, acquaintances, and friends from the family of the patient prior to admission.
  • The name of the patient is displayed on the entrance of the hospital room. Please notify the ward staff if you do not wish to have your name displayed.

Information on the Outpatient Floor

Please see the following diagram for the location of outpatient consultation.
For specialist outpatient consultation, information will be given according to the diagnosis and instructions from your doctor.

2F

2F

  • 1
    検査室
    KENSASHITSU
    Examination Room
  • 2
    検査室
    KENSASHITSU
    Examination Room
  • 3
    凝固採血室
    GYOKO SAIKETSUSHITSU
    Coagulation blood collection room
  • 4
    光庭
    KOTEI
    Light court
  • 5
    外来化学療法室
    GAIRAI KAGAKURYOHOSHITSU
    Outpatient chemotherapy room
  • 6
    血液透析室
    KETSUEKI TOSEKISHITSU
    Hemodialysis room
  • 7
    内視鏡センター
    NAISHIKYO SENTA
    Endoscopy Center
  • 8
    呼吸器内科腫瘍内科
    KOKYUKI NAIKA SHUYO NAIKA
    Department of Respiratory Medicine/Department of Oncology
  • 9
    手術室受付
    SHUJUTSUSHITSU UKETSUKE
    Surgery room reception
  • 10
    光庭
    KOTEI
    Light court
  • 11
    手術室
    SHUJUTSUSHITSU
    Surgery room
  • 12
    N西病棟方面
    ISHI BYOTO HOMEN
    To West Ward
  • 13
    救命HCU・ICU方面
    KYUMEI HCU/ICU HOMEN
    To Emergency UCH/ICU

1F

1F

  • 1
    産婦人科
    SANFUJINKA
    Department of Gynecology and Obstetrics
  • 2
    腎臓内科・糖尿病リウマチ内科
    血液内科・緩和ケア内科
    JINZO NAIKA/TONYOBYO RYUMACHI NAIKA
    KETSUEKI NAIKA/KANWAKEA NAIKA
    Department of Nephrology/Department of Diabetes and Rheumatology
    Department of Hematology/Department of Palliative Care
  • 3
    神経精神科
    SHINKEISEISHINKA
    Department of Neurology and Psychiatry
  • 4
    脳神経外科
    呼吸器外科
    心臓血管外科
    NOSHINKEI GEKA
    KOKYUKI GEKA
    SHINZOKEKKAN GEKA
    Department of Neurosurgery
    Department of Respiratory Surgery
    Department of Cardiovascular Surgery
  • 5
    栄養相談室
    EIYO SONDANSHITSU
    Nutrition Consultation Office
  • 6
    整形外科
    SEIKEI GEKA
    Department of Orthopedics
  • 7
    感染症内科
    KANSENSHO NAIKA
    Department of Infection Medicine
  • 8
    乳腺外科女性総合外来
    NYUSEN GEKA JOSEI SOGO GAIRAI
    Department of Breast Surgery, Department of Women’s Outpatient Care
  • 9
    光庭
    KOTEI
    Light court
  • 10
    リハビリテーション科
    RIHABIRITESHONKA
    Department of Rehabilitation
  • 11
    採血室
    SAIKETSUSHITSU
    Blood collection room
  • 12
    消化器病センター
    炎症性腸疾患センター
    (消化器内科・消化器外科・炎症性腸疾患科)
    SHOKAKIBYO SENTA
    ENSHOSEI CHOSHIKKAN SENTA
    (SHOKAKI NAIKA/SHOKAKI GEKA/ENSHOSEI CHOSHIKKANKA)
    Gastrointestinal Disorder Center
    Inflammatory Bowel Disease Center (Department of Gastroenterology, Department of Gastrointestinal Surgery, Department of Inflammatory Bowel Disease)
  • 13
    脳神経内科
    NOSHINKEI NAIKA
    Department of Neurology
  • 14
    レンタルパジャマ
    RENTARU PAJAMA
    Rental pajamas
  • 15
    書類窓口
    SHORUI MADOGUCHI
    Document reception
  • 16
    正面玄関
    SHOMEN GENKAN
    Front entrance
  • 17
    救急診療科
    救急(ER)外来
    救命救急センター
    KYUKYU SHINRYOKA
    KYUKYU (ER) GAIRAI
    KYUMEI KYUKYU SENTA
    Department of Emergency Medicine
    Emergency (ER) Outpatient Department
    Emergency Medical Care Center
  • 18
    院外処方せんFAX機
    INGAI SHOHOSEN FAX KI
    External prescription
    Fax machine
  • 19
    再来受付機
    SAIRAI UKETSUKEKI
    Return visit reception machine
  • 20
    総合案内・医療情報コーナー
    SOGO ANNAI/IRYO JOHO KONA
    General information/medical information section
  • 21
    待合
    MACHIAI
    Waiting room
  • 22
    総合カウンター(新患受付・会計・入院受付・入院会計・院内処方窓口)
    SOGO KAUNTA (SHINKAN UKETSUKE/KAIKEI/NYUIN UKETSUKE/NYUIN KAIKEI/INNAI SHOHO MADOGUCHI)
    General counters (new patient reception/accounts/inpatient reception/inpatient accounts/internal prescription reception)
  • 23
    がん相談支援センター
    患者相談窓口
    GAN SODAN SHIEN SENTA
    KANJA SODAN MADOGUCHI
    Cancer consultation and support
    Patient inquiry office
  • 24
    南玄関
    MINAMI GENKAN
    South entrance
  • 25
    患者総合サポートセンター
    KANJA SOGO SAPOTO SENTA
    General patient support center

B1F, B2F

B1F

B2F

BF

  • 1
    脳波検査室
    NOUHA KENSASHITSU
    Brain wave examination room
  • 2
    泌尿器科
    HINYOKIKA
    Department of Urology
  • 3
    皮膚科形成外科
    HIFUKA/KEISEI GEKA
    Department of Dermatology/Department of Plastic Surgery
  • 4
    生理検査室
    超音波
    肺機能
    心電図
    SEIRI KENSASHITSU
    CHOONPA
    HAIKINO
    SHINDENZU
    Physiological examination room
    Ultrasound
    Lung function
    ECG
  • 5
    歯科口腔外科
    SHIKA KOKU GEKA
    Department of Dentistry and Oral Surgery
  • 6
    小児科
    SHONIKA
    Department of Pediatrics
  • 7
    光庭
    KOTEI
    Light court
  • 8
    授乳室
    JUNYUSHITSU
    Breastfeeding room
  • 9
    コンビニエンスストア
    CONBINIENSU SUTOA
    Convenience store
  • 10
    耳鼻咽喉科
    JIBI INKOKA
    Department of Otolaryngology
  • 11
    眼科
    GANKA
    Department of Ophthalmology
  • 12
    循環器内科
    JUNKANKI NAIKA
    Department of Cardiovascular Medicine
  • 13
    核医学(RI・PET検査室)
    KAKUIGAKU (RI/PET KENSASHITSU)
    Nuclear medicine (RI/PET examination room)
  • 14
    エックス線撮影受付
    EKKUSUSEN SATSUEI UKETSUKE
    X-ray imaging reception
  • 15
    放射線治療科・放射線治療室方面
    HOSHASEN CHIRYOKA/HOSHASEN CHIRYOSHITSU HOMEN
    To Department of Radiotherapy/radiotherapy room
  • 16
    CT検査室
    CT KENSASHITSU
    CT examination room

Contact Details

Inquiry

Phone number: +81-45-331-1961

Please let us know the details of the patient when making an inquiry.

  • E-mail address
  • Phone number
  • Name (first name/last name)
  • Date of birth
  • Sex
  • Nationality
  • Whether interpreter service is required (language)

Information on the emergency outpatient department (ER)

Information on the emergency outpatient department (ER)

Inquiry Offices

General patient support center has inquiry offices available for the comfort of the patients in treatment and recuperation.

If you are unable to communicate at all in Japanese or have restrictions in this regard, please make prior arrangements to have a medical interpreter attend the consultation with you.

Medical welfare consultation

Medical social workers will discuss the various lifestyle issues the patients and their families may have in relation to the disorders and disability from the perspective of social welfare and provide assistance in resolving these issues.

Examples of consultation

  • Consultation on the venue of recuperation after discharge
  • Consultation regarding medical expenses and living expenses
  • Consultation on the use of various systems
  • Consultation on concerns related to treatment

Consultation on home recuperation

The nurse in charge of home care will discuss the issues related to recuperation with the patients and their families and assist in making arrangements for the home care service to allow the patient to recuperate at home in comfort.

Examples of consultation

  • Consultation on the long-term care at home
  • Consultation on the medical treatment performed at home
  • Consultation on home visit nursing care and home doctor
  • Other consultation regarding home recuperation

Cancer consultation

We will answer any concerns and questions you have regarding cancer. A specialist nurse will listen to the concerns of the patient and the family from a compassionate stance. Please consult us rather than worrying alone.

Examples of consultation

  • Concerns related to cancer and treatment
  • Unable to understand the explanation given by the treating doctor, unable to speak comfortably with medical staff
  • Concerns of the family and financial concerns
  • Matters relating to palliative care and recuperation
  • Matter relating to the second opinion

Promise for comfort

  • Nurses specializing in cancer and certified nurse for palliative care will listen to you.
  • Consultation is free of charge.

Eligibility for consultation

Anyone is eligible for consultation.

  • If you are concerned that you or your family has cancer
  • Patients who are undergoing outpatient or inpatient treatment at this hospital, or their families
  • Patients who are undergoing outpatient or inpatient treatment at another hospital, or their families

Peer support by past cancer patients

Peer support is provided by past cancer patients who will answer the inquiries from cancer patients and their families. Please feel free to use the peer support for any concerns you have regarding cancer or for information relating to cancer.

Dates: 1st Thursday/2nd Friday/3rd Wednesday/4th Wednesday of the month
Time: 11:00 a.m. to 4:00 p.m.
Location: Medical Information Section on 1F of the outpatient floor

Consultation offices

Category Reception hours Location Contact details
(phone number)
Consultation on community cooperation and medical care 09:00 a.m. to 04:30 p.m Back of account reception, 1F Patient support center +81-45-331-1961
Cancer consultation 09:00 a.m. to 04:30 p.m. Back of account reception, 1F Patient support center
Patient consultation 08:45 a.m. to 04:30 p.m. Back of account reception, 1F Patient support center
Consultation on hospitalization expense 08:45 a.m. to 05:00 p.m. Reception No. 8, 1F Inpatient accounts

Your privacy will be protected

The details of the consultation will not be communicated to the treating doctor of the patient or anyone else without the permission of the patient or the family.

Reservation for medical consultation